We are large enough to offer you, our customer, a selection of quality brand knives to rival any retailer of knives anywhere in the world, yet we are small enough to provide the best service in the cutlery industry. Since our founding in 2001, our primary tenet has been to provide the best possible service to our customers. We will not sacrifice service for growth or profits.
SERVICE: We will not sacrifice service - period. There may be times where we are not the lowest priced source for an item - prices change, currencies fluctuate and markets vary. However, when you buy from us we will be here before, during and after the sale. We have a brick and mortar store, dedicated phone staff, and knowledgeable sales professionals all here to make sure your transaction is handled with superior service. Email is great but we LOVE to talk to our customers - call us toll free during our business hours and let's talk knives!
RETURNS: We understand that purchasing products online can sometimes lead to the purchase of an item that just doesn't meet your expectations of size, shape, feel or quality. Sometimes a gift is purchased for a recipient who doesn't like it or already has a similar item. We feel your returns should be hassle free and handled to exceed your expectations. As such, we offer a 30 day, 100% of purchase price guarantee on your purchase in the form of store credit. You may also choose a cash refund where a 15% re-stocking fee will be applied to recover shipping, handling, and processing fees. All we ask is that you follow our return procedures.
PRICING: We strive to provide you with the best possible pricing along with legendary service. Most of our brands are covered by our 110% Price Match Guarantee. If you find one of our products at a lower price call or email us! Why buy from a dropshipper or "company" working out of their basement or garage when you can buy from an industry leader at the same price?
SECURITY: We take your security very seriously. Your secure credit card transactions are processed using the industry standard 128 bit secure socket layer (SSL) technology. This encryption was designed to render information unreadable if anyone tries to intercept it. Further, we do not store any credit card information in house and have written polices which ensure PCI compliance and have NEVER had any sort of security breach. We strongly feel your purchase is safer than almost any other retail transaction. You can buy with confidence - your transaction is secure.
FAST SHIPPING: Over 97% of our orders ship the same business day that the order was placed! We know how excited you are to get that new knife and want to do everything in our power to get it to you FAST. We offer various service levels for shipping from super-saver flat rate to Next Day Air.
FIRST QUALITY PRODUCTS: We are an authorized retailer for ALL brands that we sell and we stock the products we sell. We do NOT sell any refurbished, used, second quality or manufacturer buy-back products. ALL of our products are first quality in their original packaging and fully warranted by the manufacturer. Our prices are great but we only sell the best.
You have my personal guarantee that we will do everything we can to make your buying experience pleasant.
Jason Thoune, Owner
DLT Trading Company
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