- Customer Service
Hours of Operation: We are open from 9-5 Central Monday through Friday and are here to help you with questions or concerns you may have. We love to talk knives and engraving and are always here to assist you as best as we can. Please feel free to email us at firstname.lastname@example.org or call us toll free at 877-622-2397.
Privacy: At DLT Trading your privacy and information security is of utmost concern. All information and communications shared with us is considered privileged. We will never share, transmit or sell your personal information with any third party. DLT Trading provides you with a safe and secure shopping experience. Our shopping cart functions are encrypted and secure using Secure Sockets Layer (SSL) protocol. Please never transmit any personal information to us via non secure methods.
All personal information shared with DLT Trading will be used to verify orders and credit card/payment information. DLT Trading does not store any credit card information on file as it is used to only process the transaction. This information will also be used to ensure prompt and accurate delivery of the purchase to you. DLT Trading reserves the right to use personal information to statistically examine their customer base and business performance. Our goal is to provide the best in consumer service and available product assortment. DLT Trading strictly controls access to your personal information. Employees are forbidden to share or transmit this information with any outside individuals or organizations. Personal information is securely stored and protected.
Engraving: We are one of the world’s largest suppliers of engraved knives and have an acumen for providing the highest quality end product for your gift recipient or corporate customer. Through our corporate sales division we can provide a proof sample for you to review prior to full order production. We can assist you with logos, fonts, and will do our best to exceed any of your expectations and if you check our reviews you will see that we do. Take a moment to view our engraved knives gallery on our blog and check out our Facebook page at https://www.facebook.com/DLTTrading where you can review numerous examples of our work. Please make sure to carefully review your engraving text prior to finalizing your order as engraved knives are not returnable under any circumstance other than if we made a typographical error in the engraving.
Returns: Returns for a refund are accepted for 14 days from the date of your order. We feel this is more than adequate time for the knife to arrive and for you to inspect/review it and see that it is what you expected. If you are returning and item to us please make sure to call in at 877-622-2397 to be issued an RMA not more than 14 days from your order date. When you receive the RMA please ensure that we receive the item back within 10 days from the date of the RMA (21 days for international orders). Returns shipped back without an RMA or late will not be accepted and will be sent back to you at your cost. In order to return an items to us we ask you do the following:
- Return the item 100% unused, in new condition with all original boxes, packaging, paperwork, labels intact and not crumbled, crushed, written on or otherwise damaged.
- Incur all costs associated with shipping back to us. We do not pay return shipping and we suggest you ship back to us insured.
- Ship items back to us packaged as we sent them to you. If we sent the item in a box we require that it come back to us in a box to preserve the contents.
- Include a copy of the original receipt detailing the reason for the return.
- Do not put tape on boxes, write on them or damage them. If you do the product will be rendered unsalable and returned to you.
If you received your item in error we will pay shipping both ways and make it right with you. We will not ship express however.
Defective items will be sent back to us at your cost. We will ship a replacement item at our expense. (See terms and conditions for international returns.)
We have eliminated our 15% restocking fee and will now give you the option of an exchange, store credit or a refund. We will however deduct our actual cost of shipping/handling if the order was shipped to you at no cost to you. Further, customers that habitually return items (example more than 2 in 30 days or 4 in 90 days) will be assessed a 15% restocking fee.
After obtaining an RMA number, returns can be sent to:
2900 Cleveland Ave.
Marinette, WI 54143
Returned packages must have the RMA number visible on the outside of the box.
Quantity Pricing/Special Discounts: We do offer quantity discounts on large bulk knife orders as well as engraved/corporate promo knives. Please contact Jason at 877-622-2397 to discuss your needs. We have over 100,000 knives in stock specifically for our large volume accounts meaning our prices are as good as you can find and we can ship extremely fast with our huge inventory. Engraving/laser etching are also done in house for a speedy turnaround.
Military /Law Enforcement Discounts: We greatly appreciate the sacrifices made by our active and retired military personnel and law enforcement officials. As such, we proudly offer military/LEO pricing on most all of our lines. Because margins vary by brand and model the discount varies. Please contact us and let us know what items you are interested in for our special military/LE pricing
Account Registration: We offer the ability (but not requirement) to register for an account with us. Although the benefits of account registration are many you can always register as a “guest” if you so choose. We offer you to consider registering for an account so that you may:
- Easily track orders and see status updates
- View order history
- Re-order frequently purchased items more easily
- Receive registered member special offers
Payment Plans: We offer a payment plan on knife orders priced at $300 and up. In order to set up a payment plan on your purchase you need to pay a non-refundable deposit/first installment of at least 20% of the total price then have the purchase fully consummated within 5 months of the first installment. Orders must be fully paid within 5 months. If they are not fully paid in 5 months they will be canceled and the 20% deposit will be deducted.
Payment Accepted: We accept VISA, Discover, MasterCard, American Express, Paypal and money orders/cashier’s checks. On large corporate order for promotional engraved knives we offer net and net 30 terms on approved accounts. Please contact us for details. We also accept government purchase orders on order for the Federal and State Governments.