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We offer the ability (but not requirement) to register for an account with us. Although the benefits of account registration are many you can always register as a "guest" if you so choose. We offer you to consider registering for an account so that you may:

• Easily track orders and see status updates
• View order history
• Re-order frequently purchased items more easily
• Receive registered member special offers

Returns or exchanges are accepted for 14 days from the date of your order. We feel this is more than adequate time for the knife to arrive and for you to inspect/review it and see that it is what you expected. If you are returning an item to us please make sure to call in at 877-622-2397 or email info@dlttrading.com with your order number to be issued an RMA not more than 14 days from your order date. When you receive the RMA please ensure that we receive the item back within 10 days from the date of the RMA (21 days for international orders). Returns shipped back without an RMA, returns shipped back with labels attached to the product box, or shipped late will not be accepted and will be sent back to you at your cost. In order to return an item to us we ask you do the following:

• Return the item 100% unused, in new condition with all original boxes, packaging, paperwork, labels intact and not crumbled, crushed, written on or otherwise damaged.
• Incur all costs associated with shipping back to us. We do not pay return shipping and we suggest you ship back to us insured.
• Ship items back to us packaged as we sent them to you. If we shipped the item in a box we require that it come back to us in a box to preserve the contents. If an item is returned in an envelope and is damaged it will be rendered unsaleable and sent back to you.
• Include a copy of the original receipt detailing the reason for the return.
• Do not put tape on boxes, write on them or damage them. If you do, the product will be rendered unsalable and returned to you.

If you received your item in error we will pay shipping both ways and make it right with you. We will not ship express however.

Returns and exchanges will be sent back to us at your cost. We will ship a replacement item at our expense. (See terms and conditions for international returns.)

We have eliminated our 15% restocking fee and give you the option of an exchange, store credit or a refund. Customers that habitually return items (example more than 2 in 30 days or 4 in 90 days) will be assessed a 15% restocking fee as deemed appropriate by DLT Trading.

For orders that are placed with Afterpay, there will be a 5% restock fee, so that we can recoup the cost of using the Afterpay service. This also applies to canceled orders when using Afterpay as the payment method.

After obtaining an RMA number, returns can be sent to:

DLT Trading
2900 Cleveland Ave.
Marinette, WI 54143

Returned packages must have the RMA number visible on the outside of the box.

We ship to the majority of Western Europe, Australia, New Zealand, Japan, Canada and numerous other developed nations. A full list is available at checkout. Rates for international shipping depend upon the shipping method chosen and can be reviewed at checkout prior to payment. We strive to process and ship your international order as fast as possible. We do not however control the package once it has shipped so please do not ask us to contact the shipping company to track your package. You may do so at www.FedEx.com or www.USPS.com. We HIGHLY recommend paying the extra cost and shipping Fed Ex. It is much faster and safer as well as clearing customs faster. You can also track it step-by-step. If you choose USPS you CANNOT track it step by step. Generally, USPS tracking will stop at Chicago or New York or similar terminal when the package leaves the US. We have NO WAY of tracking after this and cannot see anything other than what you can see by tracking online. We cannot file a claim until 45 days have passed with USPS. As such, any claims or request for refunds for lost packages will be denied immediately if 45 days have not passed. Further, it can take 4-6 weeks or longer with First Class Mail. It is a value priced option if you are not in a hurry but do not expect the order rapidly. If you want the order delivered fast and safe as stated choose our preferred international vendor Fed Ex International – you’ll be glad you did.

We will not falsify customs forms – please do not ask us to. It is against the law and we would not advise buying from a company who will falsify. We do not currently ship to Russia. We DO NOT pay your country’s import duties, brokerage, or customs fees. They are your responsibility no matter what. No matter how we ship it, how it is delivered or what you buy – you pay your country’s taxes, duties and all other fees. There are no exceptions to this policy whatsoever.

You as the buyer are 100% responsible to know if an item can be shipped to your country. We cannot stay abreast of the import restrictions for every country – it is your responsibility. We suggest that you either go online and review your country’s import restrictions or contact your country’s customs department. If an item we ship you is returned by your country’s customs department or postal service for any reason we will issue you a refund of the purchase price less the shipping fees. There are no exclusions to this policy.

We accept Visa, Discover, MasterCard, American Express, Google Pay, Sezzle, and Afterpay. On large corporate order for promotional engraved knives we offer net and net 30 terms on approved accounts. Please contact us for details. We also accept government purchase orders on order for the Federal and State Governments.