Customer Service

Hours of Operation: We are open from 9-5 Central Monday through Friday and are here to help you with questions or concerns you may have. We love to talk knives and engraving and are always here to assist you as best as we can. Please feel free to email us at info@dlttrading.com or call us toll free at 877-622-2397.

Privacy: At DLT Trading your privacy and information security is of utmost concern. All information and communications shared with us is considered privileged. We will never share, transmit or sell your personal information with any third party. DLT Trading provides you with a safe and secure shopping experience. Our shopping cart functions are encrypted and secure using Secure Sockets Layer (SSL) protocol. Please never transmit any personal information to us via non secure methods.

All personal information shared with DLT Trading will be used to verify orders and credit card/payment information. DLT Trading does not store any credit card information on file as it is used to only process the transaction. This information will also be used to ensure prompt and accurate delivery of the purchase to you. DLT Trading reserves the right to use personal information to statistically examine their customer base and business performance. Our goal is to provide the best in consumer service and available product assortment. DLT Trading strictly controls access to your personal information. Employees are forbidden to share or transmit this information with any outside individuals or organizations. Personal information is securely stored and protected. 

Engraving: We are one of the world’s largest suppliers of engraved knives and have an acumen for providing the highest quality end product for your gift recipient or corporate customer. Through our corporate sales division we can provide a proof sample for you to review prior to full order production. We can assist you with logos, fonts, and will do our best to exceed any of your expectations and if you check our reviews you will see that we do. Take a moment to view our engraved knives gallery where you can review numerous examples of our work. Please make sure to carefully review your engraving text prior to finalizing your order as engraved knives are not returnable under any circumstance other than if we made a typographical error in the engraving. 

Returns: Returns for a refund are accepted for 14 days from the date of your order. We feel this is more than adequate time for the knife to arrive and for you to inspect/review it and see that it is what you expected. If you are returning and item to us please make sure to call in at 877-622-2397 or email info@dlttrading.com with your order number to be issued an RMA not more than 14 days from your order date. When you receive the RMA please ensure that we receive the item back within 10 days from the date of the RMA (21 days for international orders). Returns shipped back without an RMA or late will not be accepted and will be sent back to you at your cost. In order to return an items to us we ask you do the following:

  • Return the item 100% unused, in new condition with all original boxes, packaging, paperwork, labels intact and not crumbled, crushed, written on or otherwise damaged.
  • Incur all costs associated with shipping back to us. We do not pay return shipping and we suggest you ship back to us insured.
  • Ship items back to us packaged as we sent them to you. If we sent the item in a box we require that it come back to us in a box to preserve the contents.
  • Include a copy of the original receipt detailing the reason for the return.
  • Do not put tape on boxes, write on them or damage them. If you do the product will be rendered unsalable and returned to you. 

If you received your item in error we will pay shipping both ways and make it right with you. We will not ship express however. 

Defective items will be sent back to us at your cost. We will ship a replacement item at our expense. (See terms and conditions for international returns.) 

We have eliminated our 15% restocking fee and will now give you the option of an exchange, store credit or a refund. We will however deduct our actual cost of shipping/handling if the order was shipped to you at no cost to you. Further, customers that habitually return items (example more than 2 in 30 days or 4 in 90 days) will be assessed a 15% restocking fee. 

For orders that are placed with Afterpay, there will be a 5% restock fee, so that we can recoup the cost of using the Afterpay service.

After obtaining an RMA number, returns can be sent to:
DLT Trading
2900 Cleveland Ave.
Marinette, WI 54143

Returned packages must have the RMA number visible on the outside of the box.

Payment Plans: We offer a payment plan on knife orders priced at $300 and up. In order to set up a payment plan on your purchase you need to pay a deposit/first installment of at least 20% of the total price or $100, whichever is higher. The entire purchase must be fully completed within 90 days of the first installment. You have the flexibility of paying your payment plan in up to 4 installments. We do not store your payment information, so you will need to call whenever you wish to make another payment toward your order. Reward Points can only be applied when paying the final balance.

Payment plans are inherently expensive to manage. As such, DLT needs to address fees (and in some instances complete forfeiture of the deposit) if the payment plan is not completed within 90 day under the original terms of the plan. Fees are outlined as follows:
1) Modification of the payment plan changing the product being purchased on layaway: $25 non-refundable fee
2) Cancellation by the customer contacting DLT to notify of cancellation: 20% of the original contract price with a $100 minimum cancellation
3) Cancellation by DLT because customer has gone past 90 days and does not contact DLT: loss of all funds deposited.

All payment plans must be set up over the phone with a credit card. PayPal and PayPal Credit are not available for payment plan payments. There is no way for us to provide this through our online checkout at this time.

We feel there are better methods to pay for your item with extended terms. Afterpay is a prime example and Paypal credit would be another option. We do however continue to offer payment plans for our customers who can pay the item off in time and stay in compliance with the terms.

Quantity Pricing/Special Discounts: We do offer quantity discounts on large bulk knife orders as well as engraved/corporate promo knives. Please contact Jason at 877-622-2397 to discuss your needs. We have over 100,000 knives in stock specifically for our large volume accounts meaning our prices are as good as you can find and we can ship extremely fast with our huge inventory. Engraving/laser etching are also done in house for a speedy turnaround. 

Account Registration: We offer the ability (but not requirement) to register for an account with us. Although the benefits of account registration are many you can always register as a “guest” if you so choose. We offer you to consider registering for an account so that you may:

  • Easily track orders and see status updates
  • View order history
  • Re-order frequently purchased items more easily
  • Receive registered member special offers 

Payment Accepted: We accept Visa, Discover, MasterCard, American Express, Paypal, Google Pay, Sezzle, and Afterpay. On large corporate order for promotional engraved knives we offer net and net 30 terms on approved accounts. Please contact us for details. We also accept government purchase orders on order for the Federal and State Governments.

Promo Codes, Rewards Program, & Discounts: We do not allow stacking of coupon codes on a single order. Example; you cannot use a $10 off code and a 15% discount code at the same time. You cannot use a promo gift card with an additional coupon code. At times we have discounts; and some items may be unintentionally promoted or the prices may be mismarked. These things happen, and we reserve the right to cancel any order or discontinue a promotion at any time due to a pricing error. Opening multiple accounts to game the system is a violation of our terms of service. We reserve the right to cancel any order(s) that are placed while attempting to circumvent the intention of our rewards program, which is to reward our loyal customers.